**Note: If you are not satisfied with your order on arrival please contact us at email@example.com we want all customers to feel good about their purchase and if you don't we will always make it right. The HarperLiz.com satisfaction guarantee.**
We have a 7 day return and exchange policy. Within 7 days from the confirmed delivery date of your package, you may contact us to setup your return or exchange. Please select the RETURN CENTER link at the bottom of this page. If the item is in your possession more than 7 days, it will be considered used and WE WILL NOT ISSUE A REFUND OR REPLACEMENT to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You must contact our returns department via the return center at the bottom of this page. Once we have confirmed your purchase we will need tracking information on the returned items with a list of which items are being returned.
Additional non-returnable items:
Items on sale / clearance at time of purchase (Including discount codes)
Special Occasion Items including Holiday and Birthday Theme Items.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded as well as orders with discount codes applied at purchase. Store credit is available for these items, or you may select a refund less restock fee of 15% and shipping fees if applicable.
To complete your return, we require a receipt or proof of purchase.
We will also need tracking information on the returned shipping once you have shipped your items back.
There are certain situations where only partial refunds are granted (if applicable)
Clothes or items with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Restocking fees apply of 15%.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please process your exchange request through our Return Center link at the bottom of this page.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: P.O. Box 3468 Shell Beach California US 93448
Please be sure to include your RMA #
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please be sure to post mark and ship your return within 10 days of your RMA # being issued or the return will no longer be eligible.