**Note: If you are not satisfied with your order on arrival please contact us at firstname.lastname@example.org we want all customers to feel good about their purchase and if you don't we will always make it right. The HarperLiz.com satisfaction guarantee.**
Our policy lasts 30 days you have 7 days to contact us regarding any issues and 30 days to return it from the date received it. If the item is in your possession more than 7 days, it will be considered used and WE WILL NOT ISSUE A REFUND OR REPLACEMENT to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You must contact our returns department at email@example.com once we have confirmed your purchase we will need tracking information on the returned items with a list of which items are being returned.
Additional non-returnable items:
Items on sale at time of purchase
To complete your return, we require a receipt or proof of purchase.
We will also need tracking information on the returned shipping once you have shipped your items back.
Please do not send your purchase back to the manufacturer. You will not be refunded if you do.
There are certain situations where only partial refunds are granted (if applicable)
Clothes or items with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Restocking fees may apply up to 15%.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded as well as orders with discount codes applied at purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: P.O. Box 3468 Shell Beach California US 93448.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: P.O. Box 3468 Shell Beach California US 93448
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.